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Privacy/Terms of Use

OnTrack Sportswear Australia is committed to protecting the privacy of our customers including visitors to our web sites, subscribers to and users of our services, purchasers of our products and advertising customers.

Personal Information
OnTrack Sportswear Australia collects personal information only when we provide our services to you. We usually collect personal information such as your name, address, telephone number and occasionally limited financial details. No personal information is collectedif you only browse the website nor is personal information kept which might identify you to us in the future.

Use of Information
When you are online, information regarding what you click on and the pages you visit within our network, may be collected. We do not generally collect sensitive information however should this type of information be collected, it will usually be for the purpose of providing our goods or services to you. We will seek your consent to collect this type of information should the law require us to.

Your information will be used to:

-          provide our services to you and carry out all related administrative processing e.g. invoicing and shipping

-          to enter into contracts with you or third parties

-          for marketing and client relationship purposes.

If you are on one or more of our email lists you may opt out of further contact from us by clicking the unsubscribe option in all emails sent to OnTrack Sportswear email lists.

Use by Third Parties
Your information may occasionally be disclosed to OnTrack Sportswear service providers and contractors to facilitate our provision of goods and services to you or for the purpose of marketing these goods and services to you. Your information may be shared with third parties who provide prizes for competitions or reader offers.

We do not give information about you to other organisations, government agencies, or anyone else unless one of the following applies:

-         You have consented.

-         You'd expect us to or we have told you we will.

-         It is required or authorised by law.

-         It will prevent or lessen a serious and imminent threat to somebody's life or health.


Use of Aggregate Data

In order to improve on the goods and services we offer and your experience with us, we may collect certain non-personal information (e.g. the type of operating system you use, the identity of your Internet browser etc). Such information may be used for internal purposes, including but not limited to improving the content of our sites and the overall user experience.

A variety of physical and electronic security measures are undertaken to ensure that the personal information supplied to us is kept secure from misuse, loss, unauthorised use or disclosure however, no data transmission over the Internet can be guaranteed to be totally secure.

Access to Personal Information
You may access personal information that we hold about you and can request to have information corrected or removed.

Public Information
While we endeavour to protect and respect your privacy, we cannot guarantee the security of any information you choose to disclose in a chat room, bulletin board or public forum on the internet.  

Our website traffic data will consistently be analysed in order to monitor and improve your experience of our site. To assist in collecting website traffic data the OnTrack Sportswear website uses cookies, small files that are downloaded to your device when you visit a website. Cookies are useful because they allow a website to recognise a user's device, assist navigation between pages and remember user preferences thereby improving the user experience.

Cookies allow data to be tracked and compiled that can help improve our content and target advertising, ensuring that online advertisements are more relevant to you and your interests. If you do not want information collected through the use of Cookies, a simple procedure is available on most browsers that will allow you to opt out. Please note that Cookies may be necessary to provide you with features such as merchandise transactions or registered services.

Online Links to Third Party and Co-Branded Sites
OnTrack Sportswear may establish relationships with business partners that offer visitors to our site a direct link to sites operated by these partners. Some of these sites may be "co-branded" with our logo but may not be operated or maintained by or on our behalf. OnTrack Sportswear is not responsible for the content or practices of Web sites operated by third parties that are linked to our sites.

Links to third party sites are for the convenience of the user and do not constitute sponsorship, endorsement or approval by OnTrack Sportswear of the content, policies or practices of those third party sites.

Once you have left our site via such a link, you should check the applicable privacy policy of the third party site. These sites may collect personal information from you that may be shared with us. This Privacy Statement will apply to any personal information we receive in this manner.

Tips on Internet Privacy
Please be careful and responsible whenever you voluntarily disclose personal information over the Internet as all information disclosed in public forums becomes publicly accessible. You are responsible for maintaining the secrecy of your username and passwords and any account information.To ensure that others cannot access your personal information and correspondence, remember to close your browser when you have finished your user session especially if using a shared computer.

Please contact OnTrack Sportswear to ask for access to your information, if you have a complaint concerning your privacy or if you would like more information about our privacy policy.


OnTrack Sportswear
20 Kingsley Close
Rowville Victoria 3178

Phone: +613 9765 5800
Fax: +613 9765 5888


Account Terms and Conditions


- Garments are “made to order” based on the customer’s confirmation of order details. Refunds/ Returns will not be accepted for confirmed orders. We cannot accept custom orders for return where customers have selected incorrect sizes or have entered incorrect print details. If we are at fault for any incorrect printing we will send you a replacement item as soon as it is bought to our attention and we have been able to manufacture the replacement.

- Notification of an issue/fault with an order must be made within 48 hours of delivery. The goods must be returned in unused condition or the cost of any loss or damage will be borne by the client. The original receipt along with the customers name, email address and order number must accompany the items being returned.

- The customer agrees to have full permission for the use of logo’s and accepts full responsibility for any subsequent actions taken by parties associated with such logo’s.